Vent2Me’s resident blogger goes by the pseudonym Cents and Sensibility. Cents and Sensibility maintains two blogs, one for consumers, and another for organisations.
We would love to hear your thoughts regarding the topics being discussed. Please feel free to comment on our blogs, respond to blog posts, offer suggestions for new topics or contact Vent2Me for advice and assistance.
No it’s not alright if you put me on hold… As a consumer advocate, we strongly believe in the opportunity for consumers to share their opinions regarding goods and services – after all we live in a democratic society that values freedom of speech!Our consumer blog will give all customers a voice and will contain tips on how to turn grievances into a fair and satisfactory outcome. We will share customer service stories, both good and bad.
Media Commentary Blog
Why the customer is right…At Vent2Me we have a theory that many organisations provide poor quality service not because they don’t care, but because they don’t understand where customer dissatisfaction comes from.Accordingly, our organisations blog is all about offering advice on service marketing. It will discuss the simple strategies organisations can employ to improve customer (and staff) retention while improving profitability and success.
Organisational Faux Pas Blog
They did what?… This blog looks cheekily into the silly things that organisations (who should know better) do. It’s a place for learning as well as for laughter!
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